Terms of Service

Effective Date: December 1, 2025

1. Acceptance of Terms

By accessing, activating, or using the LensLoop device (“Unit”) or the LensLoop web or mobile applications (“Platform”), you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you must not use the Unit or Platform.

2. About LensLoop

LensLoop is a contact lens recovery system that includes: an in-home Unit for collecting blister packs, foil lids, and lenses; software for monitoring recovery activity; and data services to measure and improve sustainability performance.

3. Eligibility

You must be at least 18 years old and capable of entering into a binding agreement to use LensLoop.

By creating an account, you affirm that all information you provide is accurate and complete.

4. Use of the LensLoop Device

The LensLoop Unit is intended solely for personal household use.

You agree not to tamper with the Unit, modify hardware or firmware, misuse the recovery system, or use the Unit in any unlawful manner.

LensLoop may disable or deactivate Units used in violation of these Terms.

5. Account Registration

To use the Platform, you must create an account and provide accurate and current information.

You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.

6. Data Collection & Use

LensLoop collects device data, usage statistics, and account information to operate, support, and improve the service.

This includes device identifiers, recovery activity, firmware performance, error logs, and connectivity data.

LensLoop may also use aggregated and anonymized data to evaluate overall recovery effectiveness, generate sustainability reporting, and improve recovery programs.

7. Privacy

Personal information is handled in accordance with the LensLoop Privacy Policy.

LensLoop does not sell personal information and uses commercially reasonable safeguards to protect user data.

8. User Responsibilities

You agree not to misuse the Unit or Platform, artificially inflate recovery activity, interfere with data collection, or attempt to exploit or circumvent the service.

Fraudulent activity or system manipulation is strictly prohibited.

9. Abuse, Fraud, or Misuse

LensLoop enforces a zero-tolerance policy for abuse of the system.

Examples include tampering with the Unit, submitting false data, reverse-engineering the device, or interfering with system operations.

Violations may result in immediate account termination, device deactivation, removal of fraudulent data, or notification of relevant authorities.

10. Device Updates

The LensLoop Unit may receive periodic firmware updates.

By using the Unit, you consent to automatic updates that enhance functionality, security, or performance.

11. Service Availability

LensLoop aims to maintain reliable service but cannot guarantee uninterrupted availability.

Maintenance, network issues, third-party outages, or hardware problems may affect Platform performance.

12. Limitation of Liability

LensLoop is not responsible for damages arising from misuse of the Unit, loss of data, unauthorized access to your account, or indirect or consequential damages.

Your use of the device and Platform is at your own risk.

13. Termination

LensLoop may suspend or terminate your account for violations of these Terms, misuse of the Unit or Platform, fraud, or if required by law.

You may stop using the service at any time by deactivating your account.

14. Changes to These Terms

LensLoop may update these Terms from time to time.

Continued use of the Unit or Platform after changes constitutes acceptance of the updated Terms.

15. Contact

Questions regarding these Terms may be directed to:

support@getlensloop.com